Refund policy

Return & Refund Policy

At AndGoods, we want you to be satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

  • Proof of purchase is required

Certain items may be non-returnable, including but not limited to:

  • Final sale items

  • Clearance items

  • Items marked as non-returnable on the product page

  • Personal-use items (for hygiene reasons)

Return Process

To request a return, contact us at andgoods.store@gmail.com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

Return instructions will be provided once your request is approved.
Unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days

  • Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with:

  • Photos or video of the issue

  • Your order number

We will offer a replacement or refund depending on the situation.

Lost or Stolen Packages

If tracking shows “Delivered” but you did not receive your package:

  • Please check with neighbors, household members, or the carrier first

  • Contact the carrier directly to file a claim

We are not responsible for lost or stolen packages once marked as delivered.