Contact information

📧 Email: Andgoods.store@gmail.com

🕒 Support Hours:
Monday–Friday
9:00 AM – 5:00 PM (Pacific Time)

⏱ Response Time:
We typically respond within 24–48 business hours.

Order-Related Questions

For faster assistance, please include:

  • Your order number

  • The email used at checkout

  • A brief description of your question or issue

Shipping & Delivery Questions

Please note:

  • Orders are processed within 2–5 business days

  • Shipping typically takes 5–9 business days

  • Total delivery time is usually 7–14 business days

Tracking details are sent by email once your order ships.
If your tracking hasn’t updated yet, please allow 24–72 hours after receiving your tracking email.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

  • Photos or video of the issue

  • Your order number

We’ll review the issue and make it right.

Thank you for shopping with AndGoods—we appreciate your patience and support.