Frequently Asked Questions (FAQ)

 

1) Where do you ship from?

We work with trusted suppliers and U.S.-based warehouses. Most orders ship from within the United States, while some items may ship from partner facilities depending on availability.

2) How long does order processing take?

Orders are typically processed within 2–5 business days.
Processing includes order verification, quality checks, and preparation for shipment.

During peak seasons or promotions, processing may take slightly longer.

3) How long does shipping take?

Once your order has been processed and shipped, delivery usually takes 5–9 business days within the United States.

Total delivery time is typically 7–14 business days from the date your order is placed.

4) Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number by email.
Please allow 24–72 hours for tracking information to update after it’s issued.

5) Do items from the same order arrive together?

Not always. If your order contains multiple items, they may ship separately from different warehouses.
If this happens, you’ll receive separate tracking numbers for each shipment.

6) Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations are only possible within a short window after placing your order.

If you need assistance, email us immediately at [andgoods.store@gmail.com] with your order number, and we’ll do our best to help.

7) What is your return policy?

We accept returns on eligible items within 30 days of delivery.
Items must be unused, in original packaging, and in resalable condition.

Some items may be non-returnable. Please review our Refund Policy for full details.

8) What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us within 48 hours of delivery with:

  • your order number
  • photos or video showing the issue

We’ll review the issue and arrange a replacement or refund when appropriate.

9) What if my tracking says “Delivered,” but I didn’t receive my package?

Please check with your local carrier, neighbors, or building office first.
If the package is still missing, contact the carrier directly and then email us at [andgoods.store@gmail.com] within 48 hours so we can assist further.

10) Do you offer free shipping?

Shipping costs (if any) are clearly displayed at checkout.
From time to time, we may offer free shipping promotions, which will be clearly announced on our site.

11) How can I contact customer support?

You can reach us at andgoods.store@gmail.com
Please include your order number for faster assistance.
Our typical response time is within 24–48 business hours.